Thank you for choosing dealgolden.shop! We’re committed to offering high-quality kitchen products and ensuring your satisfaction. If your purchase doesn’t meet your expectations, we’re here to assist.
Returns
Eligibility:
- Items must be unused, in their original packaging, and in the same condition as when received.
- Return requests must be submitted within 30 days of delivery.
Non-Returnable Items:
- Perishable goods like food or consumables.
- Customized or personalized items.
- Final sale items.
How to Return an Item:
- Reach out to us at support@dealgolden.shop with your order number and reason for the return.
- After approval, we’ll provide detailed return instructions.
Return Shipping Costs:
- Customers are responsible for return shipping unless the item is defective or damaged.
- We recommend using a trackable shipping service or purchasing shipping insurance.
Refunds
Refund Process:
- After inspecting the returned item, we’ll notify you about the refund status.
- Approved refunds will be processed within three business days and credited to your original payment method.
Partial Refunds:
- Issued for items that are not in their original condition or are missing parts, unless it’s our fault.
Delayed or Missing Refunds:
- If your refund hasn’t been received, check with your bank or credit card provider as processing times may vary.
- For further assistance, contact support@dealgolden.shop.
Damaged or Defective Items:
- If your order arrives damaged or defective, inform us within 7 days of delivery. Provide your order number and photos of the item. We will arrange a replacement or refund.
Exchanges:
We offer exchanges for items of the same type and value. Follow the return process and indicate your preference for an exchange.